Talk to us

Support

Get help with a NorthNeuron product.

Effective date: 23 July 2026

Support is organised by product, so your question reaches the right place. If you are not sure where to start, email us at contact@northneuron.com and we will route it.

Clarity

Help with uploads, explanations, or your family record.

For help using Clarity — uploading a document, understanding an explanation, or managing records for people you care for — email us with "Clarity" in the subject line, or use in-app support if you are signed in to Clarity.

Email Clarity support

Clarity for Clinicians

In development — not yet available for support requests.

Clarity for Clinicians has not launched, so there is no live product to provide support for yet. If you want to register interest or ask about our roadmap, email us with "Clarity for Clinicians" in the subject line.

Ask about Clarity for Clinicians

MyTeenCare.AI

Help with the teen or parent experience.

For help using MyTeenCare.AI, visit myteencare.ai for in-product support, or email us with "MyTeenCare.AI" in the subject line and we will make sure it reaches the right team.

Email MyTeenCare.AI support

General Company Support

  • General questions about NorthNeuron as a company: contact@northneuron.com.
  • Press and partnership enquiries: contact@northneuron.com.
  • We aim to respond to support emails within 2 business days.

Before You Write In

  • Tell us which product you are using — Clarity or MyTeenCare.AI.
  • Describe what you expected to happen, and what happened instead.
  • Do not send us medical documents or sensitive details by email — use the in-product upload and messaging tools instead, which are covered by that product's privacy policy.